Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address when you fill out contact or consultation forms
• Payment information processed securely through Stripe — we do not store your credit card details
• Information shared during consultations, coaching sessions, or service delivery
• Communications you send us via email or contact forms
• Housing waitlist registration information including household details and housing status

We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and time spent on pages through standard web analytics.

2. How We Use Your Information

We use the information we collect to:

• Deliver the services you purchased or requested
• Process payments securely through Stripe
• Communicate with you about your services, appointments, and account
• Send you relevant updates, resources, and information about our services (you may opt out at any time)
• Manage the H.I.T. Housing Initiative Trust waitlist and notify you when housing becomes available
• Improve our website and services based on how visitors use them
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Stripe for payment processing, Calendly for appointment scheduling, email service providers for communications — each bound by their own privacy policies
• Legal requirements: If required by law, court order, or government authority
• Housing referrals: With your explicit consent, we may share relevant information with housing agencies or partners to facilitate housing navigation assistance
• Business transfers: In the event of a merger or acquisition, your information may be transferred as a business asset

4. Payment Processing

All payments are processed through Stripe, a PCI-compliant payment processor. We do not store your full credit card number, CVV, or banking details on our servers. Stripe's privacy policy governs how your payment information is handled. You can review it at stripe.com/privacy.

5. Sensitive Information

In the course of providing housing navigation, credit coaching, and financial services, you may share sensitive personal or financial information with us. We treat all such information with the highest level of confidentiality. This information is used solely to deliver your requested services and is never shared without your explicit consent.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience, analyze site traffic, and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you believe your information has been compromised.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly
• Request removal from the H.I.T. Housing Waitlist at any time

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: